Gambrel

Support

Something wrong with an appointment, or a question about how this works. Start here.

Reach a person

A person reads every one. Most are answered the same day, and always within one business day. Tell us the phone number you booked with and we can find the appointment.

Change or cancel an appointment You didn't get a confirmation The company didn't turn up You got a new phone Delete your information You run a company and want to be listed

Change or cancel an appointment

You don't need an account and you don't need to ring anybody.

Either way the company sees the change on their own schedule straight away. You can also add photos of the problem up to the moment they arrive, which is the single most useful thing you can do before a technician sets off.

You didn't get a confirmation

Check the spam folder first — a first email from a new sender often lands there. If there's nothing, email us with the phone number you booked with and roughly when. Your appointment is on the company's schedule whether or not the email reached you, so nothing is lost.

The company didn't turn up

Tell us. We follow it up with them directly, and it counts against their listing.

Worth knowing Gambrel is the booking desk, not the contractor. We don't do the work and we don't employ the people who do — so we can't fix a tap, quote a job, or settle an invoice. What we can do is get hold of the company, and take a listing down when it earns that.

You got a new phone

Appointments live on the device rather than in an account, which is the trade for not making you sign up. On a new phone the list starts empty.

The manage link in your confirmation email still works — open it on the new phone and the appointment is right there. If you'd rather your appointments followed you next time, sign in with Apple in the You tab.

Delete your information

Email us and say so. We remove what we hold and confirm when it's done. What we keep, for how long, and why is set out in the privacy policy.

You run a company and want to be listed

Start at getgambrel.com/join. You'll need your state licence number and proof of general liability insurance — both are checked against the state's own records before a listing goes live, and re-checked every night after that.